Refund policy

Last Updated: July 2026

At Dubai Sports Pro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, and accessories.
Be free from damage caused after delivery.
Be accompanied by proof of purchase or your order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Custom-made or personalized products
Products with custom names, flags, logos, or embroidery
Special-order items
Sale or clearance items
Gift cards

Because customized products are manufactured specifically for each customer, they cannot be returned due to changes of mind, sizing mistakes provided by the customer, or personal preferences after production has started.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Our support team will review your request and work to provide an appropriate solution.

Return Process

To request a return, please contact us before sending any item back.

Email: info@dubaisportspro.com

Once your request is approved, we will provide instructions for returning the item.

Do not return products without receiving return authorization from our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong product was shipped.
The product arrived damaged.
The product has a verified manufacturing defect.

We recommend using a tracked shipping service, as Dubai Sports Pro cannot be responsible for returns lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges, customs duties, taxes, and other service fees are generally non-refundable unless required by law.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, color, or product, please place a new order after your approved return has been processed.

Order Cancellation

Orders may be canceled before production or shipment begins.

Custom or personalized orders cannot be canceled once production has started.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Dubai Sports Pro

Website: www.dubaisportspro.com