Refund policy

 

At Dubai Sports Pro, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

Items must be unused, unworn, and in their original condition and packaging.

Proof of purchase or order confirmation is required.

Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Custom-made or personalized products

Sale or clearance items

Gift cards

Return Process

To request a return, please contact our support team at:

Email: info@dubaisportspro.com

Our team will review your request and provide further return instructions if your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service for all returns.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

Exchanges

If you wish to exchange an item, we recommend placing a new order after your return request has been approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue so we can assist you promptly.

Contact Information

Dubai Sports Pro
Website: dubaisportspro.com
Email: info@dubaisportspro.com